We take pride in our products being of the highest quality and warrant that all items will be free from manufacturing defects for the life of the products.

If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your item is damaged due to a manufacturing defect, we will repair the item or, if we deem appropriate, replace it.

If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair service is available at cost.

Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in coloured gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item and are not considered a defect.

The free lifetime warranty is available exclusively to the person who purchased the product from Serendi directly and upon producing the original invoice. The item must be shipped from and returned to a UK address.

Maintenance, repair, sizing or any other service performed by someone other than Serendi on any item will automatically void your warranty.